Terms & Conditions
What is Top-kits return policy for international orders?
We want you to love your purchase! If for any reason you are not satisfied with your purchase please review the following steps. We do not offer exchanges on international orders, only returns. The customer is responsible for the return shipping cost. You will be credited for the returned items and taxes. Initial shipping charges are non-refundable.
1. Email our customer support team at firstname.lastname@example.org, indicating your Top-kits order number, a description of the item you wish to return and the reason for return.
2. Once an RMA is submitted on your behalf you will receive a RETURN MERCHANDISE AUTHORIZATION email from Borderfree where we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.
3. Follow the DHL return instructions on the RETURN MERCHANDISE AUTHORIZATION email from Borderfree. The customer is responsible for the return shipping cost.
4. Once your merchandise is received at the Bordefree returns facility and is verified, we will process your credit within 5-10 business days. You will receive a RETURN PROCESSED email at that time.